Last quarter I lost a doctor and my office manager of seven years. I hired a wave of new CAs and moved into the office about 50 hours a week, plus another 20 at home. The practice still posted a record quarter.
Then my quarterly prep skill showed me what I had been ignoring. When I feel pressure, I go back to doing. My team rewards it.
This episode walks through the prompts I used and the six moves I run before every board meeting. It ends with the question I am carrying into the next month. Am I the fix, or am I building the fix?
What we cover
- Why a record quarter still left me working 70-hour weeks
- The $20,000 in refund errors I found once I took over report of findings
- The CEO focus prompt from The Uncommon Business by Callen Faulkner, and my honest answers
- Why I waited for every checklist to be perfect before handing anything off
- Handing off outcomes instead of tasks
- Six moves for quarterly board prep
Your assignment this week
- Write down the last three times something broke in your practice and you stepped in.
- Next to each one, answer: did I fix it, or did I teach it?
- Pick the one most likely to break again. Name the person who should own it. Hand it off this week.
Expect it to get worse for a while. That dip is the investment.
Mentioned in this episode
- The Uncommon Business by Callen Faulkner
- Hormozi’s $100 Million Scaling Roadmap
- The E-Myth
- Net Promoter Score
Free email series: thecranialdoc.com
Chapters
- 0:00 Intro
- 0:40 Last quarter and the hero trap
- 3:02 Losing a doctor and an office manager
- 6:56 Doing everything myself
- 11:34 The quarterly prep skill
- 12:24 The CEO focus prompt
- 17:30 The answer that hit hardest
- 19:19 The pattern I ignored for years
- 21:45 Handing off outcomes instead of tasks
- 23:50 Am I fixing this or am I teaching this?
- 24:38 Six moves for board prep
- 31:40 Your assignment
- 32:44 The question to carry
- 33:03 Outro